Terms & Conditions
1. PURPOSE OF THE LET ME KNOW APP
The Let Me Know App is designed to help you to keep track of your mental wellbeing in the course of undertaking your duties as a valued member of the Melbourne Metropolitan Fire Brigade (“MFB”), and Victorian Country Fire Authority (“CFA”).
Developed by senior clinical specialist researchers in posttraumatic mental health and psychiatry, in conjunction with beyondblue and upon the financial support and assistance of the MFB, the Let Me Know App is a confidential, password-protected tool for members of the MFB and CFA that enables you to measure and monitor your mental health and wellbeing as a result of exposures to incidents and daily events and associated stresses.
The Let Me Know App allows you to graphically track how you’re travelling. The Let Me Know App will assess your responses to questions or prompts provided to you and if certain ratings or accumulative scores are reached as a result of your answers, the Let Me Know App will prompt you to connect with support networks or to seek further help by requesting a support person to contact you.
The Let Me Know App also provides general wellbeing and mental health information, including about sleep, fitness, nutrition health conditions and mindfulness, to assist in educating you of the importance of these elements in improving mental health and resilience.
2. NO RELIANCE ON ACCURACY
While Let Me Know endeavours to provide users of the Let Me Know App with accurate and helpful information, the Let Me Know App is not intended to be a substitute for professional medical advice, diagnosis or treatment. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional. You should seek the advice of an appropriately qualified healthcare professional before making decisions about your own circumstances or relying on anything contained in the Let Me Know App. The Let Me Know App is provided for informational purposes only. You should not disregard professional medical advice, or delay seeking it, because of any information contained on the Let Me Know App.
Let Me Know regularly reviews the information on our App, however we cannot guarantee that all of the information is accurate.
3. SELF-ASSESSMENT TOOLS AND SURVEYS
Users of the Let Me Know App should always seek the advice of a qualified health professional with any questions or concerns they have regarding their health or a medical condition. Let Me Know does not guarantee the accuracy, quality, suitability or reliability of any information on this App
The self-assessment tools and surveys provided on this App are not intended to be a substitute for professional clinical advice. While the results of the self-assessment tools and surveys may be of assistance to you, users should always seek the advice of a qualified health provider with any questions they have regarding their health. Let Me Know does not guarantee the accuracy, quality, suitability or reliability of any information on this App, or that the self-assessment tool or any results they produce are correct, complete, reliable or appropriate for your individual circumstances.
4. PROMPTS TO SEEK SUPPORT AND REQUESTING CALL BACKS.
The Let Me Know App has been developed by clinical specialists. Any prompts to the user to seek help and support are a recommendation only. Let Me Know cannot make any guarantee of timeliness or accuracy of any prompts, or that a user would otherwise be advised to seek professional help or support regardless of the instance of a prompt.
Where you request a call back, Let Me Know will use all reasonable endeavours to ensure you are contacted by a support person as soon as possible. Let Me Know makes no guarantee as to the timeliness of any such call back. You acknowledge that any support person(s) provided to you in the course of your use of the Let Me Know App (whether as result of your request for a call back, or otherwise), may not be medically or clinically trained and may not have clinical or diagnostic expertise. You further acknowledge that the assistance of any support person provided to you in the course of your use of the Let Me Know App (whether as result of your request for a call back, or otherwise), is not intended to be a substitute for professional clinical advice.
You and your related entities, successors and assigns agree to indemnify and hold harmless Let Me Know, its officers, employees, agents, contractors, volunteers and consultants from and against all actions, claims, proceedings, or demands (including those brought by third parties) which may be brought against it or them, whether on their own or jointly with you in respect of any loss, death, injury, illness, damages, costs or expense directly or indirectly related to your use of the Let Me Know App.
5. COMPLIANCE AND STANDARDS
The Let Me Know App also has its own internal quality assurance standards for the App (covering tone and style of language, accuracy, attribution and verification of sources and links among other things).
6. GENERAL DISCLAIMER
To the extent permitted by law, Let Me Know will in no way be liable to you or anyone else for any loss or damage, however caused (and whether direct, indirect, consequential or economic) which may be directly or indirectly suffered in connection with use of the Let Me Know App or apps or websites of other entities which are hyperlinked from the Let Me Know App (“Linked Websites”).
7. SPECIFIC WARNINGS AND DISCLAIMERS
The information contained on the Let Me Know App is provided by us in good faith and on an 'as is' basis. The information is believed to be accurate and current as at the date the information was placed on the Let Me Know App.
We make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Let Me Know App, or that your use of the Let Me Know App will be uninterrupted or error free, or appropriate for your individual circumstances.
You should not act on the basis of anything contained on the Let Me Know App without first obtaining professional advice specific to your individual circumstances. Never disregard professional mental health assistance or medical advice or delay in seeking treatment because of something you have seen on the Let Me Know App. You must make your own assessment of the information contained on the Let Me Know App and, if you choose to rely on it, it is wholly at your own risk.
We are not liable to you or anyone else if interference with or damage to your mobile phone, tablet, computer system or other device occurs in connection with your use of the Let Me Know App or a Linked Website. You must take your own precautions to ensure that whatever you select for your use from the Let Me Know App is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems or other devices.
We may, from time to time, change or add to the Let Me Know App without notice. However, we do not undertake to keep the Let Me Know App updated and we will not be liable to you or anyone else if errors occur in the information on the Let Me Know App or if that information is not up-to-date.
To the extent permitted by applicable law, all implied conditions, representations, warranties and other terms are excluded. You must ensure that your access to the Let Me Know App is not illegal or prohibited by laws which apply to you or in your location.
8. YOUR USE OF THE LET ME KNOW APP
- use the Let Me Know App for any illegal purpose;
- use the Let Me Know App to defame, abuse, harass, stalk, threaten or otherwise offend any person;
- publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;
- use any automated scripting tools or software;
- engage in or promote any third-party surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via the Let Me Know App;
- impersonate any other person or entity;
- upload, post, email, transmit or otherwise make available using the Let Me Know App any material that you do not have a right to make available or which contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware or to utilise other computer systems for improper purposes or without authorisation; or
- breach any laws or regulations which are applicable to your use of the Let Me Know App in your jurisdiction.
If you have a complaint about any of the content that may be published on this the Let Me Know App, you should contact us at email@example.com.
Unless otherwise indicated, all material on the Let Me Know App, including (but not limited to) text, graphics, audio and video files, information architecture and coding, is Let Me Know’s copyright property or is used under licence. All rights are reserved.
You are provided with access to the Let Me Know App and may download, store in cache, display, print or make a single copy of the information or material stored on the Let Me Know App (in its unaltered form) and for your personal and non-commercial use only.
Except for these purposes, and for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Cth) (or any similar statute that applies in your jurisdiction), you may not, in any form or by any means:
- adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of the Let Me Know App; or
- commercialise any information, products or services obtained from any part of the Let Me Know App, without our written permission.
If you wish to make any other use of the material on the Let Me Know App, you must obtain our permission before doing so. To ask for permission or for further information, please contact us at firstname.lastname@example.org.
10. TRADE MARKS
All trade names, trademarks, service marks and other product and service names and logos (“Marks”) displayed on the Let Me Know App are proprietary to their respective owners and are protected by applicable trade mark and copyright laws. These Marks may be our registered or unregistered Marks or may belong to others and are used on the Let Me Know App with permission of the relevant owner.
Nothing contained on the Let Me Know App should be construed as granting any licence or right of use of any Mark which is displayed on the Let Me Know App without the express written permission of the relevant owner.
If you use any of our Marks to refer to our activities, products or services, you must include a statement attributing that Mark to us. You must not use any of our Marks:
- in or as the whole or part of your own Marks;
- in connection with activities, products or services which are not ours;
- in a manner which may be confusing, misleading or deceptive; or
- in a manner that disparages us or our information, products or services (including the Let Me Know App).
11. LINKED WEBSITES
the Let Me Know App may contain links to Linked Websites. Those links are provided for convenience only and may not remain current or be maintained. We have no control over or rights in any Linked Website that is not our own.
The inclusion of a Linked Website should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the Linked Website, or for any information, product or service referred to on the Linked Website.
We are not responsible for the privacy practices of any third party social media or other service providers that you can access through the Let Me Know App.
12. STORED DATA (COOKIES)
We may also collect and store information about your visit to the Let Me Know App, including:
- the name of the domain from which you accessed the internet;
- the date and time you accessed the Let Me Know App;
- the internet address of the website from which you linked directly to the Let Me Know App;
- the pages you accessed while visiting the Let Me Know App;
- the type of device from which you accessed the Let Me Know App; and
- the location (to closest major city) from which you accessed the Let Me Know App.
All of the information we collect is aggregated and cannot be used to identify you individually. This information is used to measure visitor numbers and to assess how the Website was used in order to maintain its effectiveness.
We do not collect this information for any type of online advertising.
13. SOCIAL MEDIA
Please visit our contact us page https://www.letmeknow.org.au/contact